Linksys SPNMX42K9-UK FAQs
HARDWARE INFORMATION |
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| What is the Linksys SPNMX42K9-UK? | The Linksys SPNMX42K9-UK supports the latest Wi-Fi® 6 (802.11ax) standard to deliver next-level streaming and gaming. It offers faster WiFi performance for lag-free online gaming and simultaneous streaming to any device. This router is for Kloud9 subscribers in the United Kingdom. |
| Where can I find the router’s serial and model numbers? | The router's serial number and the model number SPNMX42 are printed on the product label. You can also find the model number in the Linksys app and LinksysSmartWiFi.com page where it is shown as Linksys MX4000 Series. |
| What is the warranty of the router? | For warranty information, contact Kloud9. |
| Does it have indicator lights? | The node has only one status indicator light that gives you information about the operation of the node. |
| Can the router be wall-mounted? | No, this is not supported. |
| Is it compatible with the Linksys Velop Intelligent Mesh system? | Yes. |
| Is it compatible with the Linksys Velop Cognitive Mesh system? | No, Linksys Velop Intelligent Mesh products are not compatible with Linksys Cognitive Mesh products. |
| How many ethernet ports are there on the router? | It has four ethernet ports:
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SETUP AND INSTALLATION |
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| How do I set up the node? | Kloud9 installers will provide first-time installation. However, if you have reset your node, you can set it up through the Auto Configuration Server (ACS) setup process. |
| What are the requirements for setting up the node? | You will need the following:
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| How do I add a child node to the Linksys SPNMX42K9-UK? | You can add a node through the Linksys app on your Android or iOS device. Keep in mind that a node that is not from Kloud9 may be added to your network (so long as it will be set up as a child node and not as the parent node), but it may not benefit from the features that Kloud9 offers. Contact Kloud9 first. |
| Where can I find the router's default WiFi name and password? | The WiFi name and password are printed on the router's product label. The default WiFi name is Kloud9- followed by the last four alphanumeric characters of the router’s MAC address. For example, Kloud9-xxxx. Each router has a unique pre-assigned WiFi password. |
| What is the router's default guest WiFi name? | The guest WiFi name is similar to the main WiFi name but with a -guest appended to it. For example, Kloud9xxxx-guest. |
| How do I configure the WiFi access for guests? | To configure the Guest Network/Guest Access feature on the Linksys app, go to the menu, tap on Guest Network on your Android device or Guest Access on iOS, toggle the switch to enter your settings, then tap Save. |
| What is the router's default administrative password? | The router has two default passwords depending on its configuration state:
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| What password should I use to log in to the LinksysSmartWiFi.com page? | If you log in locally, the default admin password is the default WiFi password located on the product label. If you have already changed the admin password, just use your customized admin password and click on Sign In. You can also log in to the router's web browser using your Linksys cloud account credentials. |
| Does the router support Wi-Fi Protected Setup™ (WPS) pairing? | Yes, it supports WPS pairing using the button on the device and within the Linksys app or the LinksysSmartWiFi.com page. |
| What is ACS setup? | The Linksys SPNMX42K9-UK supports Automatic Setup, meaning that once the node is plugged into Kloud9’s equipment, and it detects an internet connection, the node will automatically set up itself as a parent node. The light will start to flash in white. Once it has configured itself as a parent, the light will turn solid blue. |
SECURITY AND PRIVACY |
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| What WiFi security modes does the router support? | The router supports the following settings:
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| Does it support Linksys Aware and Linksys Shield? | No, these features are not supported. |
| Does it support HomeKit®? | While the Apple® HomeKit integration feature is not supported, your HomeKit-enabled devices will still function normally as they are treated as regular clients on your network. |
| How do I configure Parental Controls? | To learn how to configure Parental Controls, click on the links below: |
ADVANCED TROUBLESHOOTING |
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| How do I upgrade the router's firmware? | The router will automatically update whenever new firmware is available. |
| How do I manually upgrade the router's firmware? | The Linksys SPNMX42K9-UK doesn't support retail firmware or manual firmware updates. The node will only allow automatic firmware updates directly from Kloud9. |
| How do I check the router's firmware version? | You can check the firmware through the Linksys app or the LinksysSmartWiFi.com page.
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| What is the External Storage feature? |
The External Storage feature allows you to connect an external storage device to the router's USB port and allow access to the hard drive. If you have more than one router, you can connect a USB hard drive to each router. |
| What file system formats does the router support? | The Linksys SPNMX42K9-UK supports these file formats:
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| How do I reset the router to factory defaults? | To reset the router, press and hold the reset button until the light on the top turns red, fades, and then flashes bright red. Make sure that the light will show a bright red flash, followed by three to four quick faded red pulses, and another bright red flash before you release the button. |
