Linksys app FAQs
The Linksys app allows you to monitor and manage your Linksys systems. With the Linksys app, you can access and control your home network anywhere and anytime to check the connection status of your devices, set up WiFi access for guests, or restrict your kids from accessing social networking sites when they should be doing homework. You can also set which devices on your network get priority bandwidth to reduce lag times and buffering.
PRODUCT INFORMATION
How much does the Linksys app cost?
The Linksys app is free when you purchase any of the following:
- Linksys Smart WiFi router
- Linksys Velop Intelligent Mesh WiFi system
- Linksys Velop Cognitive Mesh WiFi system
Can I use the Linksys app with any Linksys device?
No. The Linksys app ONLY works with Linksys Smart WiFi routers, Linksys Velop Intelligent Mesh WiFi systems, and Linksys Velop Cognitive Mesh WiFi systems.
How do I install the Linksys app on my mobile device?
For iOS, you can download and install the app through the App Store®. For Android™, you can download and install the app through the Google Play™ store or the Google Play website.
How do I check the version of my Linksys app?
Log into the Linksys app, tap the menu icon in the upper left corner, and then select Help. Tap the About Linksys option to see the App version.
What are the requirements for installation?
In order to use the Linksys app, the requirements necessary are:
- A Linksys Smart WiFi router, Linksys Intelligent Mesh system, or Linksys Velop Cognitive Mesh WiFi system.
- An iOS or Android mobile device that has the most recent version of the Linksys app installed.
- A Linksys cloud account
SPECIAL FEATURES
What is Guest Network or Guest Access?
Guest Access is a feature that allows you to share internet access without exposing the rest of your network. Devices that are connected through the Guest Network can go online but cannot see or access your computers or connected devices.
What is Parental Controls?
The Parental Controls feature allows you to manage your kids’ internet use. You can restrict access to certain websites or block specific devices from accessing the internet.
What is Priority?
The Priority feature allows you to prioritize which devices on your network get the most bandwidth for less lag time and buffering.
What is Night mode?
The Night mode feature when enabled turns OFF the light on all your nodes between 10 pm to 6 am. Currently, this is only supported on the Linksys MX6200 series routers.
Why does my mobile device ask for the Linksys app credentials?
If your mobile device is not connected to the WiFi of your router or node, you will be prompted to enter your Linksys app credentials.
Why can’t I see all the features and functionality of my router or node?
The Linksys app and the LinksysSmartWiFi.com page offer slightly different feature sets. If the feature you are looking for is not available in the Linksys app, go to "https://linksyssmartwifi.com" on a desktop or a laptop computer to access all the features through the web browser of your router or node.
Can I use the Linksys app on multiple mobile devices?
Yes.
TROUBLESHOOTING
Can I still set up the nodes without bringing them closer as instructed in the app during setup?
No. You need to move your child nodes near the parent, at least no more than 10 ft away from the parent node or if possible, in the same room as the parent. You can move them to another location after the setup is complete.
How close should the child nodes be during setup or when adding a child node?
They should be no more than 10 ft from the parent node.
Can I mix Linksys Velop Intelligent Mesh nodes with Linksys Velop Cognitive Mesh nodes?
No. Linksys Cognitive Mesh nodes are NOT compatible with Linksys Intelligent Mesh nodes.
My network name on the Network list does not match my SSID in the app. What should I do?
The network name is based on the SSID given through the Linksys app. If the router was set up or the SSID was changed through the local web browser, the WiFi name may not match the name in the Network list through the Linksys app.
If the name in the list needs to be updated even if the current SSID is the one you want to use, follow these steps to rename the SSID using the Linksys app:
1. Log in to the Linksys app.
2. Tap on the menu icon and go to Wi-Fi Settings.
3. Tap on the Wi-Fi Name field.
4. If your SSID is “HomeWiFi”, make any small change to activate the Save button. For example, delete and re-enter the last character, and then tap Save.
5. Check your network list again. The SSID should now be updated to match the current SSID of your network.
What DNS numbers are being used for OpenDNS in the Safe Browsing feature?
When choosing OpenDNS, the servers being used are 208.67.222.123 and 208.67.220.123.
If I enable the Safe Browsing feature, can I also use the DNS setting in Local Network Settings?
No. If you choose to manually enter other DNS servers, Safe Browsing will be disabled.
Learn how to enable Safe Browsing using the Linksys app.
