Linksys SPNMX56HF-UK FAQs
HARDWARE INFORMATION
What is the Linksys SPNMX56HF-UK?
The Linksys SPNMX56HF-UK supports the Wi-Fi® 6 (802.11ac) standard and offers massive simultaneous capacity for video, gaming, and high-speed data. It is easy to add to a modular system of nodes to give you flawless WiFi everywhere and easily replaces a standard router with mesh WiFi.
The Linksys SPNMX56HF-UK is for Hey!Broadband ISP subscribers in the UK only.
What are the parts of the Linksys SPNMX56HF-UK?
Below are the parts of a node:
- Buttons and Switch
- Reset button
- Wi-Fi Protected Setup™ (WPS)
- One power switch (sliding)
- Ports
- Three 1 gigabit ethernet LAN ports
- One 2.5 gigabit internet port
- One power port
What are the features of the Linksys SPNMX56HF-UK?
Below are the Linksys SPNMX56HF-UK features:
- Linksys Velop Intelligent Mesh™
- Wi-Fi 6 Dual-Band AX5400
- 2x4 Spatial Streams
- Band Steering
- Supports WPS
- Supports Dynamic Frequency Selection (DFS) - turned OFF by default
- Guest WiFi
- Parental Controls
- WiFi security
- Safe browsing feature
- Supports Dynamic Host Configuration Protocol (DHCP)
- Supports automatic setup via Automatic Configuration Server (ACS)
- Support TR069
- Supports parent and child modes
What is its warranty period?
The warranty period is dependent on the country of purchase.
What does the light on top of my node indicate?
The light indicates the different states and activities of your node.
What type of processor does it have?
The Linksys SPNMX56HF-UK has a 1 GHz dual-core processor.
What are the default settings of this product?
Below are the default product settings:
- The default IP address is 192.168.1.1. If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict.
- The default administrator password is the default admin password changes to the default WiFi password which is located on the product label.
- The default WiFi name is Hey!Broadband-xxxx where xxxx represents the last four alphanumeric characters of the node’s MAC address.
- Each node has a unique pre-assigned WiFi password located at the bottom of the node.
- The default Guest WiFi name is Hey!Broadband-xxxx-xxxxxx-guest where xxxxxx represents the last six alphanumeric characters of the node’s MAC address.
- The default WAN connection is DHCP.
Where can I locate the model number of my Linksys SPNMX56HF-UK?
The model SPNMX56 of your node is printed on the product label at the node's bottom.
What are the weight and dimensions of the node?
Below are the weight and dimensions of the node:
- Dimensions: 3.385 in x 3.385 in x 7.3 in per node
- Weight: 0.50 kg (1.1 lb)
SETUP AND INSTALLATION
What is the requirement for setting up the node?
You will need an active Hey!Broadband internet connection to set up the node.
Does the Linksys SPNMX56HF-UK support ACS?
Yes. The Linksys SPNMX56HF-UK supports automatic setup via Hey!Broadband's Auto Configuration Server. Once the node is powered ON, plugged into Hey!Broadband's equipment, and detects an internet connection, it will automatically configure itself as the parent node. The light on your node will change from solid purple to blinking white. Once the node is configured and has an internet connection, the light will turn to solid blue. After setup, you can link your router to your Linksys cloud account to manage your network.
How do I link my Linksys SPNMX56HF-UK to a Linksys cloud account?
After you set up your node, you can add your mesh network to your Linksys cloud account using the Linksys app. Learn how to manage your router settings using the Linksys app.
How do I set up the Linksys SPNMX56HF-UK?
How do I add another node to my existing mesh system?
You can add child nodes using the web interface from a computer or the Linksys app from a mobile phone.
What are the supported WiFi security options?
The Linksys SPNMX56HF-UK supports the following WiFi security modes:
- WPA2™/WPA3™ Mixed Personal
- WPA3 Personal
- WPA2 Personal
- Open and Enhanced Open
- Open
If I have a mixed mesh network with other Linksys Intelligent Mesh models as child nodes, can I use WPA3 or any of the Enhanced Open security options?
No. If your other child models or client devices do not support WPA3, they will not be able to connect. It is highly recommended to leave the setting to default.
FIRMWARE UPGRADE
How do I upgrade the Linksys SPNMX56HF-UK’s firmware?
The node will automatically update when the firmware is available.
How do I manually upgrade the firmware of my Linksys SPNMX56HF-UK?
Manual firmware is not supported. Make sure auto-update is turned ON to automatically install firmware updates when they are available.
How do I check a node's current firmware version?
The firmware version can be found in the router’s web interface settings or the Linksys app on the Network Administration screen. Access the Linksys app, tap on the menu icon, go to Network Administration > Nodes > select your node or router, and look for Firmware Version.
TROUBLESHOOTING
How do I access my node's dashboard?
Learn how to access your mesh dashboard on the Linksys app or the web interface through the links below.
Why can’t I log in to the local interface using “admin” as a password?
The default password is the default WiFi password located on the product label. Click Reset Password to create a new one.
How do I reset the node to factory defaults?
To reset your node to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades, and flashes bright red.
Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occurs before you release the button.
How do I recover my admin password?
You can recover the admin password through the five-digit recovery code printed on the product label at the bottom.
The Linksys app failed to set up my parent node. What should I do?
The Linksys SPNMX56HF-UK supports ACS, meaning that once the node is plugged into your Hey!Broadband equipment, will automatically detect a connection and configure itself as a parent node. Attempting to set up the node with the Linksys app while the router is going through ACS setup will cause the app to not detect your node. Wait until the light is solid blue meaning that your router has completed setup, you can then link your router to your Linksys cloud account.
