Linksys SPNMX56PW FAQs
HARDWARE INFORMATION |
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| What is the Linksys SPNMX56PW? | The Linksys SPNMX56PW offers massive simultaneous capacity for video, gaming, and high-speed data. It is easy to add to a modular system of nodes to give you flawless WiFi everywhere, an essential upgrade to any home.
This node is for PCCW subscribers in Hong Kong. |
| Where can I find the node’s serial and model numbers? | The serial and model numbers are printed on the product label. You can also identify the node through the following:
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| What is the warranty on the node? | For warranty information, contact PCCW. |
| Does it have indicator lights? | The node has one status indicator light that gives you information about its operation. |
| Can it be wall-mounted? | No, this is not supported. |
| Is it compatible with the Linksys Intelligent Mesh™ system? | Yes. |
| Is it compatible with the Linksys Cognitive™ Mesh system? | No, Linksys Intelligent Mesh products are not compatible with Linksys Cognitive Mesh products. |
| How many ethernet ports are there on the node? | It has four ethernet ports:
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| What are its weight and dimensions? | The weight and dimensions are as follows:
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SETUP AND INSTALLATION |
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| How do I set up the node? | PCCW installers will provide first-time installation. If you need to reset the node, you can set it up again through Auto Configuration Server (ACS) setup. |
| What are the requirements for setting up the node? | You will need the following:
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| How do I add a child node to the Linksys SPNMX56PW? |
You can add a node through the Linksys app. You can also add a node that is not from PCCW as long as it's set up as a child node, not a parent node. However, it may not benefit from the features that PCCW offers. Contact PCCW first. |
| Where can I find the default WiFi name and password? | These can be found on the router's product label. The default WiFi name is _VelopSetup followed by the last three characters of the node’s MAC address, e.g., _VelopSetupxxx. Each router has a unique pre-assigned WiFi password. |
| What is the default administrative password? | The default admin password is "admin", but you will be forced to change it if you try to access the node locally through the web interface, whether the node is configured or unconfigured. |
| How do I configure the WiFi access for guests? | To configure the Guest Access/Guest Network feature, log in to the Linksys app, go to the menu, tap on Guest Network on your iOS device or Guest Access on Android™. Then, toggle the Guest Access switch to the ON position to enter your settings, and then tap Save. |
| What is the router's default guest WiFi name? | The default guest WiFi name is _VelopSetupxxx –guest (the x's are for the last three characters of the router’s MAC address). |
| How do I configure Parental Controls? | To configure Parental Controls, click on the links below:
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| Can I set up the node using the Linksys app? | No. The node supports the PCCW automatic setup via ACS. When the node is connected from the Internet port to the PCCW equipment, it will begin to self-configure. If you try to set up the node with the app at this time, it will fail to detect the node. This is because it is detecting and setting up an internet connection for the parent node. Wait until the status light is solid blue, which means that the node is online and ready to use. You can then add the node to your Linksys app to manage your network. |
WIFI SETTINGS |
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| What WiFi security modes does it support? | The Linksys SPNMX56PW supports the following settings:
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| Does it support Linksys Aware and Linksys Shield? | No, the router supports the free basic Parental Controls feature only. Linksys Aware and Linksys Shield are not supported. |
| Does it support Wi-Fi Protected Setup™ (WPS) pairing? |
The node supports WPS, but it is not enabled by default and needs to be enabled first before you can connect your device. This can be done either through the Linksys app or the router's web interface. |
| Does it support HomeKit®? | While the Apple® HomeKit integration feature is not supported, your HomeKit-enabled devices will still function normally as they are treated as regular clients on your network. |
ADVANCED TROUBLESHOOTING |
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| How do I upgrade the node's firmware? | The node will automatically update when the firmware is available. |
| Can I manually upgrade the firmware? | The node doesn't support retail firmware or manual firmware updates. The node will only allow automatic firmware updates directly from PCCW. |
| How do I check the firmware version? | You can check the firmware version through a web browser or the Linksys app.
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| How do I reset the node? | Press and hold the reset button until the light on the top turns red, fades, and then flashes bright red. Make sure you see a bright red flash, followed by three to four quick faded red pulses, and then another bright red flash before you release the button. |
| How can I use the Linksys app to manage my WiFi? | The Linksys app allows you to monitor and manage your node, as well as connect to your home network from anywhere and at any time. Here is a compilation of support articles to help you learn how to use the app and answer any questions you may have about it. |
