TABLE OF CONTENTS
 

HARDWARE INFORMATION

1. What is the Linksys E9450-SG for Singtel Dual-Band Easy Mesh WiFi 6 Router?

The Linksys E9450-SG for Singtel Dual-Band Easy Mesh WiFi 6 Router is a dual-band router with 802.11ax standard that delivers extremely fast speed of up to 5.4 Gbps and features the WPA3™ encryption to provide a more robust security for your network. To learn more about the Linksys E9450-SG for Singtel, click here.

2. How many antennas does the router have?

The router has four internal antennas.

3. What is the warranty period of this product?

The warranty period for this router is 3 years.

4. What indicator lights are on the router?

The router has indicator lights that show the activities and status of the device. To learn more, click here.

5. Can I add a USB drive to the USB port on the router?

Yes. The router has a USB 3.0 port to connect an external USB drive.

6. What file formats are supported on the router?

The router supports FAT32, NTFS, APFS, and HFS+.

SETUP AND INSTALLATION 

1. How do I set up the router as a parent node?

Setting up the router is fast and easy. For instructions, click here.

2. What is the default IP address, username, and password of the router?

The default IP address for this router is 192.168.79.1 and admin is the default username and password.

3. Can I add a Velop or mesh node to extend my WiFi?

No. Velop and mesh nodes are not supported.

4. Can I add another Linksys E9450-SG for Singtel router to extend my WiFi?

Yes, you can add the router as a child node. For instructions, click here. 

5. How do I set up the router as a child node?

To learn how to add the router as a child node, click here. 

6. How do I log in to the router's web interface?

Open a browser and type in https://linksysxxxxx (the xxxxx refers to the default WiFi name of the router located on the product label. You can also use 192.168.79.1 which is the default IP address of the router. If your router is using a different IP address, use that one instead.

You may come across a warning message; to continue, just follow the instructions displayed on your screen. To learn more, click here.

7. How do I set the node type to Non Mesh-System?

To learn how to set the node type to Non Mesh-System, click here.

WIFI CONNECTION AND SECURITY

1. What WiFi security modes does the router support?

The router supports WPA2-PSK (default), WPA/WPA2 PSK, and WPA2 PSK/WPA3 SAE.

2. What is the default WiFi name and password of the router?

The default WiFi name is Linksysxxxxx (the xxxxx stands for the last five digits of the router's serial number). The WiFi password is a unique and random password located on the product label. 

3. How do I configure Parental Controls?

To learn how to configure the Parental Controls feature, click here.

4. How do I change the WiFi settings of router? 

For step-by-step instructions on how to change or configure the WiFi settings, click here.

ADVANCED CONFIGURATION

1. What VPN Pass-through settings does the router support?

The router supports IPSec, PPTP, and L2TP Pass-through.

2. Does the router support SPI firewall?

Yes, the SPI firewall is supported on the router.

3. How do I upgrade the router's firmware?

The router has an Automatic Firmware Upgrade feature which automatically updates the router whenever there is a new firmware available. You can also manually update the firmware.

TROUBLESHOOTING

1. How do I reset the router to factory defaults?

Press and hold the reset button on the back of the router for 10 seconds then release. The power light on the front of the router will turn OFF and then start blinking blue.

2. What should I do if I can't connect to the internet via WiFi and my network name is not listed on the available networks?

Try to perform the steps below:
 

• Verify that your router power and WiFi status lights are solid blue.
• To assess if you have WiFi range issues, try moving your laptop or mobile device closer to your router.

3. What factors can make my WiFi signal slow, inconsistent, and weak or have difficulty maintaining a connection?

Below are factors that can cause signal degradation and the steps you can take to resolve these issues.
 

4. What should I do if my internet light is solid orange and I cannot get online?

Try rebooting your modem and router, then wait for a few minutes. If you are still unable to get online, call your internet service provider (ISP) to check for any connectivity issues with the modem.

5. My Linksys mesh router isn't working with my ISP's 5G router. What should I do?

For the Linksys mesh router to work with a 5G router, your ISP must provide a 5G router with an ethernet port for connection to the parent node.