Linksys MX2001SH-SG Frequently Asked Questions

TABLE OF CONTENTS

HARDWARE INFORMATION

1. What is the Linksys MX2001SH-SG Atlas 6: Dual-Band Mesh WiFi 6 Router for StarHub ISP?
2. How do I know the model number of my Linksys MX2001SH-SG?
3. What are the parts of the router?
4. What are its features?
5. What is its warranty period?
6. What do the light behaviors of the router indicate?
7. What type of processor does it have?
8. What are the router's default settings?
9. Does it support Linksys Aware and Linksys Shield?
10. What are the router's weight and dimensions?

SETUP AND INSTALLATION

1. What are the requirements for setting up the router?
2. How do I set up the parent node using an iOS device?
3. Can I set up the router using a desktop browser?
4. How do I add another node to my existing WiFi?
5. Can the Linksys MX2001SH-SG replace a router?
6. What WiFi security options does the router support?
7. If I have a mixed WiFi with other Linksys routers as child nodes, can I use WPA3™ or any of the Enhanced Open security options?
8. How do I add a wired child node to an existing parent node?
9. Does the router support IPTV?
10. Does the router support Wi-Fi Protected Setup™ (WPS) pairing for adding clients to the WiFi?

FIRMWARE UPGRADE

1. How do I manually upgrade the router's firmware?
2. How do I check the router's current firmware version?

TROUBLESHOOTING

1. Why can’t I access my router using 192.168.1.1 anymore?
2. How do I access the router's dashboard?
3. How do I reset the router to factory defaults?
4. How do I recover my admin password?
5. Why don’t I see the Mobile Gaming option in the Linksys app or LinksysSmartWiFi.com?
6. Why can I no longer see the option to change the Transmit Region?
7. I’m seeing a “Why am I getting a warning when I try to access my router settings in a browser?” message. How do I bypass this error message?
8. Does this model support the Speed Test feature?
9. My Linksys mesh router isn't working with my ISP's 5G router. What should I do?

HARDWARE INFORMATION

1. What is the Linksys MX2001SH-SG Atlas 6: Dual-Band Mesh WiFi 6 Router for StarHub ISP?

The Linksys MX2001SH-SG Atlas 6: Dual-Band Mesh WiFi 6 Router for StarHub ISP offers simultaneous capacity for video, gaming, and high-speed data. It is easy to add to a modular system of nodes to give you flawless WiFi everywhere and easily replaces a standard router with mesh WiFi.

The Linksys MX2001SH-SG is for StarHub subscribers only.

2. How do I know the model number of my Linksys MX2001SH-SG?

This model is provided by StarHub ISP only. The model number on the product label on the bottom of the router is MX2001SH-SG.

3. What are the parts of the router?

The Linksys MX2001SH-SG has the following parts:

Ports:
Three gigabit ethernet ports
One gigabit internet port
Power port (12V, 1.5A)

Buttons and switch:
Reset button
Wi-Fi Protected Setup™ (WPS) button - must be enabled through the Linksys app first to use it
One power switch (sliding)

4. What are its features?

These are the features of the Linksys MX2001SH-SG:

Intelligent Mesh technology
Wi-Fi® 6 (802.11ax)
Dual-band AX3000
Speeds of up to 3 Gbps
2x2 Spatial streams
Guest network
WiFi security
Parental Controls
Dynamic Frequency Selection (DFS)
Supports parent and child mode
Mobile Gaming
Supports IPTV

5. What is its warranty period?

The warranty period is dependent on the country of purchase. For more information on your device’s warranty, click here.

6. What do the light behaviors of the router indicate?

The light indicates the different states and activities of your router. For a detailed description, click here.

7. What type of processor does it have?

The router has a 1 GHz quad-core processor.

8. What are the router's default settings?

With the latest firmware, the Linksys MX2001SH-SG has the following default settings:

The default IP address is https://192.168.10.1.
The default Guest network IP address range is 192.168.3.x.

NOTE: If the upstream device uses the same IP address, the router will automatically use a different LAN IP address to avoid any conflict.

The router does not have a default admin password. You must create one when first accessing the LinksysSmartWiFi.com page through a browser or change the password using the Linksys app.
The default WiFi name is _VelopSetupxxx where the xxx is for the last three digits of the router’s MAC address.
Each router has a unique pre-assigned WiFi password located at the bottom of the router.
The default Guest WiFi name is _VelopSetupxxx-guest where the xxx is for the last three digits of the router’s MAC address.
The Guest network is disabled by default. It can be enabled using the LinksysSmartWiFi.com page or the Linksys app.
DFS support is enabled by default.

9. Does it support Linksys Aware and Linksys Shield?

No. The Linksys MX2001SH-SG does not support Linksys Aware and Linksys Shield.

10. What are the router's weight and dimensions?

The router weights 0.52 kg (1.16 lb) and its dimensions are 3.4 in x 3.4 in x 7.3 in.

SETUP AND INSTALLATION

1. What are the requirements for setting up the router?

You will need the following:

Active internet connection with StarHub
The latest version of the Linksys app
iOS or Android mobile device
Bluetooth® (preferred for setup)

2. How do I set up the parent node using an iOS device?

For instructions on how to set up the router using an iOS device, click here.

3. Can I set up the router using a desktop browser?

Yes. To learn more, click here.

4. How do I add another node to my existing WiFi?

For instructions on how you can add a node to an existing mesh WiFi system, click here.

5. Can the Linksys MX2001SH-SG replace a router?

Yes, you can replace your standard router with the Linksys MX2001SH-SG. Click here for instructions.

6. What WiFi security options does the router support?

The Linksys MX2001SH-SG supports the following WiFi security modes:

WPA3/WPA2™ Mixed Personal
WPA3 Personal Only
WPA2 Personal
Enhanced Open Only
Open and Enhanced Open
Open

7. If I have a mixed WiFi with other Linksys routers as child nodes, can I use WPA3™ or any of the Enhanced Open security options?

No. Other Linksys routers may not support these security options. It is highly recommended to leave the setting to default, otherwise, your other child nodes will disconnect from the WiFi.

8. How do I add a wired child node to an existing parent node?

For instructions, click here.

9. Does the router support IPTV?

Yes. Routers that are directly purchased from StarHub have support for the IPTV feature, which is part of the firmware, no need to enable it.

10. Does the router support Wi-Fi Protected Setup™ (WPS) pairing for adding clients to the WiFi?

The WPS feature is disabled by default. But yes, you may connect your client devices by first enabling the WPS feature. To do this using the Linksys app, go to Wi-Fi Settings > Connect a Device with WPS. To enable WPS using the LinksysSmartWiFi.com page, go to Wi-Fi Settings > Wi-Fi Protected Setup.

FIRMWARE UPGRADE

1. How do I manually upgrade the router's firmware?

It is highly recommended to use automatic updates. Your router should have the Automatic update feature enabled by default. You can click on the Check for Updates button on the LinksysSmartWiFi.com page to see if new firmware is available for the router. To learn how to do this, click here.

If you need to perform a manual update, click here for instructions.

2. How do I check the router's current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen. For instructions on how to access the Linksys app, click here. Then, tap on the menu icon and go to Network Administration.

TROUBLESHOOTING

1. Why can’t I access my router using 192.168.1.1 anymore?

With the latest firmware, the new default IP address has changed to 192.168.10.1.

2. How do I access the router's dashboard?

To log in to the dashboard, open a web browser, enter "https://myrouter.local" in the Address bar, and press [Enter]. You may also use the router’s default IP address which is "https:// 192.168.10.1". If you have set up an IP address for the router, use that specific IP address. To learn more, click here.

Depending on which browser you are using, you may encounter an error when logging in to the router if you used http://. To bypass this, follow these steps:

Google Chrome™: click on Advanced > Proceed to 192.168.10.1 (unsafe)
Firefox®: click on Advanced > Accept the Risk and Continue
Microsoft Edge®: click on Advanced > Continue to 192.168.10.1 (unsafe)
Safari®: click on Show Details > visit this website > Visit Website

To learn more about resolving this error, click here.

3. How do I reset the router to factory defaults?

To reset the router, press and hold the reset button until the light on the top turns red, fades, and then flashes bright red.

IMPORTANT: Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occurs before you release the button.

4. How do I recover my admin password?

You can recover the admin password through the five-digit recovery code printed on the product label at the bottom of the router. To learn more, click here.

5. Why don’t I see the Mobile Gaming option in the Linksys app or LinksysSmartWiFi.com?

The parent node should be a Linksys MX4000 or MX2000 Series model and should be purchased directly from StarHub. If you have purchased the node directly from StarHub and do not see the Mobile Gaming option or other StarHub features, make sure the node has the latest firmware.

You can log in to the Linksys app or the LinksysSmartWiFi.com page to see if there is an available update or you can set up the router to receive updates automatically. To learn more, click here.

6. Why can I no longer see the option to change the Transmit Region?

With the latest firmware, this has been removed. The default region is now Singapore since this model is only for StarHub customers.

7. I’m seeing a “Why am I getting a warning when I try to access my router settings in a browser?” message. How do I bypass this error message?

With the latest firmware, the router requires you to log in using https://. You will get the error message if you used http://. To learn more about resolving this error, click here.

8. Does this model support the Speed Test feature?

No. This model does not support the Speed Test feature in the Linksys app or LinksysSmartWiFi.com page. To test your speed, you may go to https://www.speedtest.net.

9. My Linksys mesh router isn't working with my ISP's 5G router. What should I do?

For the Linksys mesh router to work with a 5G router, your ISP must provide a 5G router with an ethernet port for connection to the parent node.