How do I request a replacement?
If you think your product is defective and would like to request a replacement, you can contact us and we will assess your product’s condition and eligibility for replacement.
I have been approved for RMA or product replacement. What’s next?
To process your replacement request, you will need to provide a clear photo of the product showing the unit’s serial number, proof of purchase, and you will be required to return your defective product to a specified return address.
You will receive an email with your RMA number along with instructions on how to return your unit to Linksys.
How do I ship my product to Linksys?
You will receive a return instructions email including details on how to package the unit(s). All original Linksys accessories, such as power adapters, couplers/dongles, and antennas MUST BE RETURNED with the product.
Linksys must receive your returned product at the address indicated in the return instructions within 14 calendar days of the issuance of the RMA number.
You will also need to write your RMA number in bold letters on the outside of your box to ensure that your RMA gets handled promptly.
Linksys is NOT responsible for lost or physically damaged packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
IMPORTANT REMINDERS:
- If the product belongs to a networking kit, only return the non-working product. Linksys will not be responsible in shipping the working product(s) back to the sender.
- If you have attached any accessories that did not come with the original product, please remove these items prior to returning your unit(s). Linksys is NOT responsible for shipping these items back to the sender, or for lost or damaged personal accessories.
- If the unit has a hard drive and it cannot easily be removed from the unit that will be returned, back up your data prior to shipping the unit to Linksys.
How long does it take to ship the replacement unit?
It usually takes up to 2 business days to ship the replacement unit. Note that we do not ship items on weekends, or on a holiday. If the scheduled shipment falls on a weekend or on a holiday, items will ship the next business day.
What happens in the event of a backorder?
In the event of a backorder or there is no available stock for your replacement product, we may provide an alternative remedy. One of our support representatives will contact you directly.
What if my replacement unit has damaged or missing parts?
Damaged or missing part(s) must be reported within 5 business days of receiving the replacement unit(s).
How do I contact your Customer Service Department?
If you have any questions regarding your replacement product, contact us.
