Does Linksys offer refunds, substitutions, or credits for devices under warranty?
Linksys does NOT offer refunds, substitutions, or credits for units under warranty.
How do I request a replacement?
If you think your product is defective and would like to request a replacement, you can contact us and we will assess your product’s condition and eligibility for replacement.
Depending on the issue, we can offer several RMA options.
I have been approved for RMA or product replacement. What’s next?
If eligible, you will receive an email with your RMA number and you will need to complete your shipping information details.
To process your replacement request, you will need to provide a clear photo of the product showing the unit’s serial number. You may possibly be required to provide a proof of purchase.
How long does it take to ship the replacement unit?
It usually takes up to 2 business days to ship the replacement unit. Note that our warehouse does not ship items on weekends, or on a holiday. If the scheduled shipment falls on a weekend or on a holiday, items will ship the next business day.
What happens in the event of a backorder?
In the event of a backorder or there is no available stock for your replacement product, units will ship when available.
How do I return my Linksys unit?
In the event you are required to return your Linksys product, you will receive a return instructions email including details on how to package the unit(s). All original Linksys accessories, such as power adapters, couplers/dongles, and antennas MUST BE RETURNED with the product.
You will also need to write your RMA number in bold letters on the outside of your box to ensure that your RMA gets handled promptly.
Linksys is NOT responsible for lost or physically damaged packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
IMPORTANT REMINDERS:
- If the product belongs to a networking kit, only return the non-working product. Linksys will not be responsible in shipping the working product(s) back to the sender.
- If you have attached any accessories that did not come with the original product, please remove these items prior to returning your unit(s). Linksys is NOT responsible for shipping these items back to the sender, or for lost or damaged personal accessories.
- If the unit has a hard drive and it cannot easily be removed from the unit that will be returned, back up your data prior to shipping the unit to Linksys.
What if my replacement unit has damaged or missing parts?
Damaged or missing part(s) must be reported within 5 business days of receiving the replacement unit(s).
How does credit card holds and charges work?
If we need to place a temporary hold on your credit card to process your RMA, the amount will be equal to the value of the unit that will be shipped as your replacement product. This will stay in place for 30 days from when the RMA gets created in the system.
Should you fail to return the defective unit within the prescribed period, Linksys will charge your credit card equal to the value of the unit or the replacement product shipped.
How do I contact your Customer Service Department?
If you have any questions regarding your replacement product, contact us.
